Privacy policy

Overview

At UrbanGarmz™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Device Information

When you visit our website, we may automatically collect certain information about your device, including:

  • Web browser version
  • IP address
  • Time zone
  • Cookie information
  • Products or pages viewed
  • Search terms
  • Website interaction and browsing activity

Why We Collect This Information

We collect this information to:

  • Load and display the website properly
  • Improve website performance and user experience
  • Analyze website usage and visitor activity
  • Prevent fraud and maintain security

Collection Method

This information may be collected automatically using:

  • Cookies
  • Log files
  • Web beacons
  • Tags
  • Pixels

Some of this information may be shared with third-party service providers such as Shopify for website functionality and processing.

Order Information

When you make a purchase, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment details
  • Order information

Why We Collect This Information

We use this information to:

  • Process payments
  • Fulfill and ship orders
  • Send invoices and order confirmations
  • Communicate regarding your order
  • Prevent fraud and suspicious activity
  • Provide updates, promotions, or offers (if applicable)

Source of Collection

This information is collected directly from you during checkout or when placing an order.

Customer Support Information

When contacting customer support, we may collect information necessary to assist you.

Purpose

We collect this information to:

  • Respond to enquiries
  • Provide support
  • Resolve issues related to products or orders

Using Your Personal Information

We use your personal information to:

  • Offer products and services
  • Process payments securely
  • Fulfill and ship orders
  • Improve our website experience
  • Communicate with customers
  • Send updates and promotional offers where applicable

Cookies

Cookies are small data files stored on your device when visiting a website.

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website traffic and performance
  • Enhance your shopping experience
  • Support marketing and advertising activities

You may disable cookies through your browser settings; however, some parts of the website may not function correctly.

Third-Party Services

Our store is hosted by Shopify and may use trusted third-party services for:

  • Payment processing
  • Shipping services
  • Analytics
  • Marketing tools

These providers may process certain information necessary to provide their services.

Changes To This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time for operational, legal, or business reasons.

Any changes will be posted on this page. We encourage users to review this page periodically to stay informed.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: urbangarmztm@gmail.com

We aim to respond to all enquiries as quickly as possible.