Refund policy
Returns
We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- Item must be unworn and unused
- Tags must still be attached
- Item must be in its original packaging
- Proof of purchase or receipt is required
To start a return request, please contact us through our contact page or email us directly.
If your return is approved, we will provide return instructions, including the return address and shipping details.
Please note that items returned without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- Your item is damaged
- Your item is defective
- You received the wrong product
We will review the issue and work to resolve it as quickly as possible.
Exchanges
The fastest way to receive a different item is to return the original item first.
Once your return has been approved, you can place a new order for the desired product.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund request.
If approved, your refund will be processed back to your original payment method.
Please note that banks and card providers may take several business days to process and post the refund to your account.
Contact Information
For any return, exchange, or refund enquiries, please contact:
Email: urbangarmztm@gmail.com
We aim to respond as quickly as possible and provide reliable customer support.